Loyalty continues to drive results for Brands, but everywhere we look, we’re reminded that change is constant. New competitors, evolving technologies and rising customer expectations are putting Programs in flux and placing constraints on Member satisfaction.
To create meaningful change, Loyalty needs a redux. When we recall the origins of Loyalty—to create differentiation and give customers new reasons to keep coming back — we realize that Program operators must remaster, renew and reimagine the experience to ensure its relevant to today’s audiences.
In this webinar we will have Bond Brand Loyalty take attendees through key findings from The Loyalty Report ‘19 and discuss the following key opportunities to improve the program experience:
• Revisit Personalization
• Rethink strategies for Gen Z & Young Millennials
• Remake the Redemption Experience
• Renew focus on the Power of Partnerships
• Reimagine the Member Journey
The Loyalty Report '19, conducted in partnership with Visa, is recognized as a long-standing and largest global study of customer engagement, loyalty attitudes, behaviors, drivers, and disruption. Now in its ninth year, the expanded 2019 global report features an unprecedented assessment of more than 900 loyalty programs in 20+ markets by more than 55,000 consumers across a range of key sectors including payments, retail, grocery, gas, dining, hotel, airline, entertainment, CPG, and coalition.
We hope that you are able to join us! Make sure to reserve your spot on Wednesday, May 29th at 1:00pm EST.