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New Decade, New Norms, and New Expectations. Get to know The Loyalty Report 2021.
While change can bring challenges, it also brings new opportunities. To move forward in step with the impact of COVID-19, and ahead of changes already underway prior, The Loyalty Report made changes to provide a new blueprint for brands who are looking to thrive and lead as consumers form new norms and lasting bonds with the Brands that earn their loyalty.

Join Bond’s experts Phil Rubin, EVP, Global Insights & Strategic Partnerships and Michelle Sequeira Yee, Senior Loyalty Consulting Director, who will:

• Unpack key report data and insights on how consumer sentiment has shifted;
• Walk attendees through the new drivers of loyalty and the notion of Customership;
• Spotlight best-in-class brand and program examples and the tools that matter most, and
• Share their perspectives and actionable ideas on how to deliver customer experiences bonded by loyalty in our new environment.

Now in its 11th year, and produced in partnership with Visa, The Loyalty Report is the industry’s most comprehensive and longest-standing study of its kind on customer engagement, loyalty attitudes, behaviors, drivers, and market dynamics. This year’s report features an assessment of 450 loyalty programs by more than 25,000 North American consumers across a range of key sectors, including payments, retail, grocery, delivery, gas, dining, hotel, airline, coalition, and more.

Aug 11, 2021 01:00 PM in Eastern Time (US and Canada)

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